SeeTickets have apologised for late dispatch of tickets for this weekend's Readng and Leeds Festivals.
The ticket company put the following statement on their website:
“Dear all concerned,
We're aware that there are a minority of customers chasing the whereabouts of their tickets for Reading & Leeds Festivals. The situation as of 4pm on Tuesday 24th August is that all tickets have been dispatched by Royal Mail Special Delivery. The vast majority have been delivered but we acknowledge there are still some tickets with Royal Mail on their way to you.
You can receive your Royal Mail Track and Trace Number by visiting our order tracker at www.seetickets.com/tracker
We realise that a lot of customers have been left frustrated and angry at the late dispatch of these tickets and for this we unreservedly apologise. Our priority now is to help those customers that haven't received their tickets and we will be dealing with them as absolute priority. We also kindly ask that you limit your comments for Reading and Leeds to this post and refrain from posting under other events threads, as these will be deleted.
If you require any further assistance, and in order for us to help people in the most effective way, please post your reference number and postcode as a comment here and we will call you or email you as soon as possible with a resolution for your order. If you would rather not post your reference number on the thread, please email firstname.lastname@example.org or call 01159 934 492 and we will endeavour to help you further asap.
After the event we will be posting a postal address for anyone who wishes to complain further.”
Click here to see the statement in full.